What are people telling us about Covid-19? Key messages from our evidence - 20 May 2020

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Summary of report content

This regular briefing aims to provide an update about the COVID-19 related:

  •  information and advice the public are seeking from Healthwatch,
  • experiences people have shared about care. 

The following insight is informed by data from 116 local Healthwatch services across England.

It covers:

  • Access to food and medication supplies
  • The impact of lockdown and loneliness on people's mental health
  • Shielding
  • The digital divide
  • Access to services for non-Covid-19 issues
  • Transport
  • Hospital discharge

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General details

Local Healthwatch
Healthwatch England
Publication date
Key themes
Access to services
Booking appointments
Cleanliness, Hygiene and Infection Control
Discharge
Medication, prescriptions and dispensing
Parking and transport
Prevention of diseases, including vaccination, screening and public hygiene
Remote appointments and digital services
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Discharge lounge/ discharge team/ discharge to assess
General outpatients and hospital-based consultants
General Practice (GP)
Patient Transport and NEPTS
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