What are people telling us about Covid-19?

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Summary of report content

Healthwatch England report on key issues arising from their insight on the impact of the Covid-19 pandemic on people's experience of health care services.  This briefing is based on the experiences of over 3,000 people.

It focuses on:

  • Using the NHS 111 service
  • Visiting care homes
  • Experiences of the Covid-19 vaccine roll out

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General details

Local Healthwatch
Healthwatch England
Publication date
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Health inequality
Lifestyle and wellbeing; wider determinants of health
Prevention of diseases, including vaccination, screening and public hygiene
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Care home
NHS 111
Vaccination clinics, including Covid 19 vaccine

Details of people who shared their views

Number of people who shared their views
5,000
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