Q4 Patient Experience report

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Summary of report content

Healthwatch Hounslow report on the feedback they received in Q4 2024/25.  During that period they heard from 1,157 people.  They heard most about GPs, hospitals and pharmacies.

Key themes in feedback about GPs

  • Overall, patient perceptions of the care provided by GP health practitioners remain largely positive
  • Most patients generally perceive the quality of staff at their GP surgery as good
  • GP surgeries provide good quality care
  • People want to be seen more promptly
  • Online consultations don't resolve people's problems
  • People still struggle to get through to the practice on the phone and experience difficulties booking appointments

Key themes in feedback about hospitals

  • People are generally satisfied with hospital management
  • They feel they get high quality care
  • Staff communicate with them well
  • People are concerned about waiting for appointments and communication between services

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General details

Local Healthwatch
Healthwatch Hounslow
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Integration of services and communication between professionals
Remote appointments and digital services
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
1157
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