Hospital Outpatient Appointment Letters

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Summary of report content

In October 2024, Healthwatch Brighton & Hove, Healthwatch East Sussex and Healthwatch West Sussex undertook a short survey of people's experiences of hospital outpatients' letters. 330 people responded.

Over two thirds were satisfied or very satisfied with the letter about their most recent outpatients' appointment.

Respondents wanted to see:

  • Clearer information in letters about appointment details
  • Using digital methods to communicate rather than letters

  • Better information on how to change appointments

     

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General details

Local Healthwatch
Healthwatch East Sussex
Healthwatch Brighton And Hove
Healthwatch West Sussex
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Administration (records, letters, results)
Remote appointments and digital services
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General outpatients and hospital-based consultants

Details of people who shared their views

Number of people who shared their views
330
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