Hickling House engagement report
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Healthwatch Norfolk undertook engagement at Hickling House care home on February 2025. They spoke to 7 people.
The home appeared clean and bright, with homely furnishings. The environment seemed welcoming and comfortable. Each room has ensuite facilities and is of a good size, some with views across the countryside. There are bathrooms on each floor and a lift. There are pleasant communal and dining spaces and an enclosed garden outside space. The building is not purpose built and as such, some of the corridors seemed narrow. One resident mentioned that they were hoping to get a narrower wheelchair to help with this.
Healthwatch also heard about residents helping each other out. It was highlighted that residents can make requests or raise issues to care home staff without concern and that these are responded to quickly. There is a quarterly residents meeting. During our visit we were told of a Virtual Reality company who bring headsets into the home. Residents can have experiences such as trips to world destinations and art galleries. This has occurred recently and the home plan a return visit from the company. Residents reported that they loved the experience. The residents said that they are well catered for in terms of variety of activities and food. The staff spoke highly of each other and how they all work well together.