Hethersett Hall engagement report

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Summary of report content

In February 2025, Healthwatch Norfolk visited Hethersett Hall to speak to service users about their experience of the home.  They spoke to 12 people.

The report looks at:

  • The building and facilities
  • Activities
  • Staff interaction with residents
  • Staffing
  • Food

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
12
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