February- March 2025 what have we been hearing?

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Summary of report content

Healthwatch Sheffield report on key themes in the feedback they received during February and March 2025.  During this period, they heard from 346 people.

The report explores feedback about:

  • GP services
  • Unequal access to services
  • Abrupt stop to prescribed medications
  • A need for universal record sharing
  • Hospital care
  • Long waits for blood testing
  • Mental health access
  • Sheffield Support Hub
  • Ambulance staff
  • NHS dentistry

The report also covers feedback from Sheffield Teaching Hospitals about the feedback shared in their previous briefing.

 

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General details

Local Healthwatch
Healthwatch Sheffield
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Administration (records, letters, results)
Booking appointments
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Cost and funding of services
Lifestyle and wellbeing; wider determinants of health
Medication, prescriptions and dispensing
Remote appointments and digital services
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Ambulances and paramedics
Community Mental Health Team (CMHT) and specialist MH services
Dentist
Emergency department (inc A&E)
General Practice (GP)
Hospital services- not stated
Phlebotomy/blood tests

Details of people who shared their views

Number of people who shared their views
346
Types of disabilities
Yes
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