Enter and view: Thistle Ward, Newham Hospital
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Healthwatch Newham undertook an enter and view visit to Thistle Ward at Newham University Hospital on 11 July 2024. They wanted to assess the quality of oral hygiene and personal care provided to elderly patients in Newham Hospital. They got feedback from 6 patients.
Key findings
Patients got help with cleaning their teeth at least once a day.
Most patients and carers were satisfied with the help they received.
The thoroughness of oral hygiene care varied amongst staff.
Oral hygiene products such as toothbrushes and toothpaste were low in stock, and the hospital occasionally provided products to patients during the admission.
We spoke with patients who had varying views on personal care. Most reported receiving personal care every other day by choice. Staff generally asked patients if they needed assistance and provided support, such as a change of gown and help with back scrubbing. Additionally, 40% stated they received personal care as needed. Meanwhile, 10% reported other experiences, including not having a shower since admission, declining staff offers, or feeling uncomfortable using the hospital toilet.
The majority were satisfied with the quality of personal care given. The majority of patients and carers stated that the hospital sometimes provided personal care products, but not in sufficient quantities.
The majority of patients stated that they feel respected, and staff maintain their dignity. Before any task, staff ask for the patient's consent and explain the process.