Enter and view: Serenity Point
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Healthwatch Ealing undertook an announced enter and view visit to Serenity Point, a mental health hostel, on 5 February 2025. They spoke to 7 people.
The home was previously a care home prior to opening as a mental health hostel in 2023, however you could not tell this was the fact when entering. The home is bright clean and fresh. There is an extensive CCTV network, with cameras in common areas of the home. There are alarms that staff keep on them when in the home just in case of emergencies. Residents told us that they enjoyed the environment of the home, describing it as calming, nice, and clean.
Staff enjoy their work at 14 Madeley and feel supported by their colleagues and management. Members of staff who had worked elsewhere in the mental health industry said that working at Madeley Road was a treat and far better than where they had worked previously. One member of staff said that while they understand why they have to do online training, they much prefer practical hands-on training.