Enter and View: Mount Pleasant, Northwich

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Summary of report content

Healthwatch Cheshire West undertook an announced/unannounced enter and view visit to Mount Pleasant care Home on 7 February 2025.  They spoke to 11 people.

The report looks at:

  • The environment and facilities
  • The quality of care
  • Privacy, dignity and respect
  • Interactions with staff
  • Connections with friends and family and wider community
  • Activities
  • Food and drink
  • Care home best practice initiatives

The report contains four recommendations on mealtime choices; signage, activities and the outdoor space.

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General details

Local Healthwatch
Healthwatch Cheshire West and Chester
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced/Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
11
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