Enter and view: The Manor House

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Summary of report content

Healthwatch North Lincolnshire undertook an enter and view to the Manor House on 27 September 2024 to look into residents' oral health needs.

The team at The Manor House appeared to be attentive to the needs of the residents who all appear happy in their environment. The Manor demonstrates a positive and proactive approach to ensuring quality dental services for its residents. The care home embeds the NICE ng48 guidelines into the home. Residents were assessed for oral health on a regular basis. The Manor has an Oral Health Policy in place under the provider’s name which staff were aware of. Staff knew how to access emergency treatment for a resident if required. 

In comparison to the 2019 report the standards of oral health support at The Manor House have improved. Staff have all now received training in Oral health and have regular refresher training. All residents are registered with 345 Domiciliary Dentist in Hull and have received regular check-ups and treatment.

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General details

Local Healthwatch
Healthwatch North Lincolnshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Dentist

Details of people who shared their views

Number of people who shared their views
5
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