Enter and view: Leicester Royal Infirmary Ophthalmology

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Summary of report content

Healthwatch Leicester, Healthwatch Leicestershire and Healthwatch Rutland undertook an enter and view visit to Leicester Royal Infirmary Ophthalmology Department on 20 and 28 November 2024.

In a hugely busy and at times crowded department, people were complimentary about their interactions with staff, both clinical and at reception, describing them as kind, caring and efficient. Many feel that their overall experience in the department is good, despite some challenges and suggestions for improvement. 

Patient suggestions span from parking and navigating to and within the department, communications and advice about appointments through to the environment and wait times when attending casualty and routine appointments. 

The report contains seven recommendations about improving waiting times, booking appointments, signage and patient information, better access to refreshments, toilets, and parking information.

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General details

Local Healthwatch
Healthwatch Leicester
Healthwatch Leicestershire
Healthwatch Rutland
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Parking and transport
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Ophthalmology

Details of people who shared their views

Types of long term conditions
Blindness or severe visual impairment
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