Enter and View: Belong

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Summary of report content

Healthwatch Warrington undertook an announced/unannounced enter and view visit to Belong on 25 February 2025.

Healthwatch felt that Belong provided a welcoming and stimulating environment for its residents with well-maintained facilities. There is a diverse range of engaging activities available to residents which promote well-being and cater to the residents’ individual needs and preferences. 

Despite its size, Belong have managed to provide a quite intimate, small home feel with a six-individual household arrangement. During our visit staff displayed warmth, professionalism, and a genuine dedication to providing high-quality care. Low staff turnover indicates a supportive and fulfilling workplace culture.

The report contains five recommendations about information, choice at mealtimes and implementing dementia friendly initiatives.

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General details

Local Healthwatch
Healthwatch Warrington
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced/Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
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