Community diagnostic centres

Healthwatch Norfolk wanted to understand people's views and needs of the new community diagnostic centre at the James Paget University Hospital. and an planned one at Northgate Hospital. Healthwatch Norfolk received survey responses from 130 patients and carers and 12 staff. They also gathered feedback from 43 patients and visitors at JPUH CDC and 6 hospital volunteers through a focus group.

Most participants were supportive of the new CDCs. Positive feedback from the newly opened JPUH CDC highlighted the friendliness and professionalism of staff, shorter waiting times, and the efficiency of the new facilities.

Of the 130 survey respondents, the majority rated their experiences of diagnostic tests at the hospitals as “excellent” or “good.”

Accessibility, particularly parking, was a primary concern. Respondents frequently mentioned parking shortages and the need for more disabled-friendly parking. Parking was rated as one of the most important features for a successful patient experience.

Many participants had difficulty locating the CDC due to unclear signage and limited directions. Both patients and volunteers suggested improvements like colour-coded pathways and better pre-appointment instructions, including maps.

Extended operating hours (8 AM - 8 PM, seven days a week) were generally well-received. Respondents appreciated the increased flexibility, though some raised concerns about potential travel difficulties during late hours, especially for those relying on public transport.

The CDC’s waiting areas and amenities were positively reviewed, though participants suggested further improvements, such as more seating options and additional restroom facilities.

: Staff respondents felt the new CDCs could improve patient flow and reduce main hospital pressure, yet raised concerns about communication, resource allocation, and staffing levels at the new sites.